This Privacy Policy applies to the Transient Intelligence website and services, including Transient and Transient Trace. Account and dashboard surfaces are supporting interfaces for these services.
This policy does not apply to third-party websites, products, or services that we do not control.
If you have privacy questions, contact support@transientintelligence.com.
Transient Intelligence Ltd
Company number: 15543473
3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
ICO registration: 808634
In most direct user interactions with our website and account systems, we act as a data controller. Where we process customer-submitted content strictly on documented instructions, we may act as a processor.
The applicable role depends on the service context and contractual arrangement in place.
Account and identity data
Email address, profile details, authentication logs, and account settings.
Usage and technical data
IP address, browser/device metadata, request logs, feature usage, and operational telemetry.
Billing and commercial data
Subscription/credit history and transaction metadata. Full payment card details are handled by Stripe.
Service content you submit
Content you choose to submit through product features (for example prompts, files, or governance-related inputs) is processed to deliver the Service.
- Contract: provide and operate the Service you requested.
- Legitimate interests: secure, monitor, debug, and improve service quality.
- Legal obligation: accounting, tax, fraud prevention, and compliance duties.
- Consent: where required (for example non-essential cookies, if introduced).
We keep personal data only for as long as necessary for the purposes described in this policy.
- Account data: while your account is active and as needed for support/compliance.
- Billing records: as required by law and financial reporting obligations.
- Operational logs and telemetry: retained for security, reliability, and abuse prevention windows.
We do not sell personal data. We share data only with trusted processors and only where needed.
- Supabase (authentication and data storage)
- Google Cloud (infrastructure and service operations)
- Stripe (payments and billing)
- Model and AI infrastructure providers where required to deliver requested functionality
We may also disclose data where required by law, court order, or to protect rights, safety, and security.
You have rights including access, correction, deletion, restriction, objection, portability, and withdrawal of consent where consent is the lawful basis.
If applicable, you also have rights related to decisions made solely by automated means.
To exercise your rights, contact support@transientintelligence.com.
You may also complain to the UK ICO: ico.org.uk.
We use essential cookies and similar storage mechanisms required for core site and account functionality.
If non-essential analytics or marketing cookies are introduced, we will update this policy and our cookie controls accordingly.
We may update this policy from time to time. Material changes will be posted here with an updated "Last updated" date.
Transient Intelligence Ltd
3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE